Web3 Customer Excellence Executive

About Pillow Pillow is a seed-funded organization that aims to solve the $1 trillion adoption challenge in decentralized finance. Decentralized Finance (DeFi) provides a viable alternative to traditional finance for users seeking better financial infrastructure that works to benefit the users. DeFi is transparent, capital efficient, and democratic in nature. However, getting into DeFi today is a very challenging process. Consumers should not be expected to understand blockchain technicalities to avail a financial service. This is a serious adoption problem in DeFi, and one that Pillow aims to solve. Pillow is building DeFi services and interfaces that make it a rewarding, safe, and joyful experience for users, by creating viable alternatives to traditional finance incumbents. Pillow is backed by top VC firms and angel investors from the fintech, crypto, and startup world. At the heart of Pillow are our users. These investors trust Pillow to securely manage and invest their digital assets for optimal returns. Pillow's growth is directly dependent on the experience of these investors. As a member of the Customer Excellence Team, you would be handling all situations that need an increased sense of empathy and time to provide customers with a delightful experience on any escalated concern. The tickets we handle need immediate attention in order for the task to be fulfilled, we help users, partners, and merchants who are finding it difficult to find their way around a task. An important part of this role is to establish accurate expectations from the escalating procedures, review the situation and ensure consumer satisfaction throughout the escalation process.