$105k-120k
Remote
Full time
COMPANY
At 0x, our mission is to "Create a Tokenized World Where All Forms of Value Can Flow Freely". We deliver this to web3 builders with a delightfully simple suite of developer APIs that provide faster trading, better prices, and superior user experience.
Founded in 2017, we’ve processed over 78M+ transactions and $140B+ in trading volume from users trading on Matcha, Coinbase Wallet, Robinhood Wallet, Phantom, Rainbow, DefiLlama, MetaMask, Zerion, Zapper, and many more. Our investors include Greylock Partners, Pantera Capital, and Jump Crypto.
When you join 0x, you’ll become part of a veteran team of crypto builders who know the importance of code quality, team cohesion, and a culture of learning.
Join our Support & Success Engineering team, working at the intersection of customer-facing support and deep technical investigation. You'll partner closely with API customers, product stakeholders, and core engineering teams to solve complex issues related to pricing, transaction flows, and expected behavior on-chain. Your main goal: help clients and internal users get the most out of our DeFi infrastructure, ensuring performance, accuracy, and reliability.
This role is ideal for someone who enjoys bridging customer needs and technical investigation—someone curious, technically strong, AI-savvy, leans into automation, and passionate about DeFi. You’ll bring clarity to complex issues, build tools to scale support, and play a key role in shaping a more reliable, transparent, and inclusive financial ecosystem.
0x and its associated entities are dedicated to fostering diversity, inclusion, and belonging in its teams and workforce, and are proud to be equal opportunity employers. 0x does not make employment or hiring decisions on the basis of race, color, creed, religion, sex (including those who are pregnant or have given birth), sexual orientation, gender, gender expression or identity, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, citizenship, national origin, immigration or citizenship status, political affiliation, or any other basis that is protected by applicable local, state, or federal laws. This includes not making such decisions based on the status itself, as well as any associations, perceptions, and assumptions made regarding these statuses. 0x will also consider qualified applicants with arrest and conviction records in a way that is consistent with San Francisco’s Fair Chance Ordinance and similar local laws. Our commitment to equal employment opportunity extends to ensuring that all applicants and employees can perform to their fullest potential, including through obtaining reasonable accommodations when necessary.
Skills: engineer customer support blockchain crypto defi
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