Web3 Senior Staff Customer Partner Engineer (CPE)

his position is open to Singapore, Sydney, and Bangalore.

We are looking to expand the team by hiring an additional Senior Customer Partner Engineer for the London office.

WHAT YOU’LL DO:

• Partners closely with Ripple's Product and Engineering teams to bring new products & features to market and on collecting, refining, and prioritizing customer & partner requirements
• Takes on mid-sized customers & partners independently
• Serves as the "go to" functional and technical expert to achieve the business objectives of both customer & partner and Ripple
• Drive the design, deployment, and successful usage of new Ripple solutions with customers and partners
• Breaks down project objectives into appropriate and manageable tasks and milestones, assembles and guides both internal and external resources on their execution and progress of the work
• Responsible for the entire delivery life cycle, starting from training, conducting meetings, testing configurations and go-live support
• Advise and guide customers/partners to achieve maximum benefits from their implementation
• Travel to customer and partner locations when work related travel resumes (20-30%)

WHAT WE’RE LOOKING FOR:

• 10+ years of IT/software industry experience
• Working in software solutioning and delivery with major global organizations and industry groups
• Ability to enable real-world, global use cases with new technologies and innovative thinking
• A solid understanding of network principles and design, and an appreciation of financial services networks
• Has full understanding of the wider market dynamics, challenges, and technological advancements surrounding Ripple and its customers/partners to enable insightful problem solving
• Excellent team-working and interpersonal skills, able to build trust and confidence among customers, suppliers, partners and colleagues
• Driving customer/partner software integration engagements as the “go to” person / face of the organization
• Driven and proactive, able to enthuse and lead others and generate energy and momentum
• Ability to analyze and troubleshoot technical issues at a network, database, and/or distributed application processing level
• Experience writing code