Web3 Senior Customer Partner Engineer

Job at Ripple


London, England, United Kingdom

Full time

WHAT YOU’LL DO: Partners closely with Ripple's Product and Engineering teams to bring new products & features to market and on collecting, refining, and prioritizing customer & partner requirements Takes on mid-sized customers & partners independently Serves as the "go-to" functional and technical expertise to achieve the business objectives of both customers & partners and Ripple Drive the design, deployment, and successful usage of new Ripple solutions with customers and partners Breaks down project objectives into appropriate and manageable tasks and milestones assemble and guides both internal and external resources on their execution and progress of the work Responsible for the entire delivery life cycle, starting from training, conducting meetings, testing configurations, and go-live support Advise and guide customers/partners to achieve maximum benefits from their implementation Travel to customer and partner locations when work-related travel resumes (20-30%) WHAT WE’RE LOOKING FOR: 5+ years of experience working in network solutions and delivery with major global organizations and industry groups Ability to create market-leading solutions that are pragmatic and high-impact, by applying new technologies to business challenges on a global scale A solid understanding of network principles and design, and an appreciation of financial services networks Has a full understanding of the wider market dynamics, challenges, and technological advancements surrounding Ripple and its customers/partners to enable insightful problem solving Excellent team-working and interpersonal skills, able to build trust and confidence among customers, suppliers, partners, and colleagues Driving customer/partner software integration engagements as the “go to” person / face of the organization Driven and proactive, able to enthuse and lead others and generate energy and momentum Ability to analyze and troubleshoot technical issues at a network, database, and/or distributed application processing level Experience writing code WHAT WE OFFER: The chance to work in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact Competitive salary and equity Medical, dental, and vision with 100% employer contributions for employees and dependents Industry-leading parental leave policies A generous wellness reimbursement program Employee giving donation match Modern office location in Bank/Central London Weekly company meeting - ask me anything style discussions with our Leadership Team Training in our Headquarters in San Francisco, CA, USA Team outings to sports games, happy hours, game nights, and more!

Company: Ripple

Website: https://ripple.com/

Skills: customer support

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