Web3 Manager, Institutional Account Management Team Lead

Bittrex, the leading blockchain technology provider and cryptocurrency exchange, is hiring a Manager to lead our Institutional Account Management team. We are looking for talented individuals that will help us push the boundaries of blockchain technology and drive innovation within the industry. If this sounds like you, we would love to have you join our rapidly growing team. When you work at Bittrex, you will find compelling work, worthwhile professional development, outstanding benefits, and the opportunity to make a difference. We believe that we can build an inclusive environment founded on empathy, respect, and equality to create great experiences for our diverse and global customers. Depending on your role and business needs, you will either work onsite, in a hybrid model or fully remote. We are looking for a skilled and motivated leader to develop and manage a team that is responsible for the oversite of our most valued individual and institutional customers. In this role, you will help facilitate and expand the adoption of digital assets while providing world-class service. You will work closely with customer support, product, legal, finance, and compliance. You will play a critical role in growing the success of our customers and the Account Management team. Responsibilities: Work side by side with your team to build and maintain key relationships with our highest priority customers and develop unique account strategies to maximize platform usage. Partner with cross-functional teams to drive GTM strategy, and functionality of new product features that will further drive platform use. Create, define, and execute customer outreach programs and measurable KPIs. Continually identify areas for improvement with programs and processes used to manage relationships. Be an advocate and voice for the customer to influence decision makers internally. Serve as a subject matter expert on platform functionality and trading. Required Skills and Expertise: 4+ years of managing a sales or account management team in the financial services industry, ideally within the brokerage/trading space. 2+ years in trading and or other financial products and services. Expertise in building, developing, and leading an Account Management function in a high-growth environment. Experience improving CRM solutions to drive organizational efficiency. Strong verbal and written communication skills with demonstrated experience engaging and guiding cross-functional teams, both internal and external. Willingness to adapt quickly to shifting business priorities and ability to work effectively under pressure. Preferred Skills: Cryptocurrency trading and blockchain knowledge are preferred. Experience using Bittrex is a plus. Data analytics (SQL, Snowflake, Excel). Familiar with trading APIs (REST, WebSocket and FIX). Benefits at Bittrex Fully remote or hybrid work options Flexible PTO 401(k) participation with employer match Top-of-the-line health coverage Health savings account (HSA) Education and home office stipends Established in 2014, Bittrex is a U.S.-based cryptocurrency Exchange with a long-standing reputation for industry-leading security, world-class compliance, innovative products, and state-of-the-art trading and technology infrastructure. With lightning-fast trades, dependable digital wallets, and trusted security, our goal is to operate a world-class cryptocurrency exchange with a focus on security and trust. We invite you along on our journey to advance the blockchain industry by fostering innovation, incubating new and emerging technologies, and driving transformative change. Bittrex is committed to a diverse and inclusive workplace. Bittrex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.