Operations Associate

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Responsibilities

• Work with Compliance, Engineering and Design to ideate, build, and optimize our user journey, from registration to KYC and beyond
• Own related operational metrics such as KYC pass rates
• Drive strong decision-making through quantitative analysis, and qualitative research (including competitor research) and customer insights
• Partner with cross-functional stakeholders (Compliance, CS, Operations, etc.) to scale the business while vouching for best in class user experience

Requirements

• Bachelor’s or Master’s degree in a technical field (e.g Computer Science) or a design-related field (e.g Design, Human-Computer Interaction)
• Experience building and managing fintech related compliance/KYC features and flows
• Strong knowledge with the onboarding/KYC flows of fintech apps
• Familiarity with the Philippines and/or Southeast Asian markets
• Good analytical and quantitative skills, and have the ability to use hard data and metrics to back up assumptions
• Good ability to work in a data-driven environment and moving metrics to reach KPI goals
• Good communication and collaboration skills - to collaborate effectively with a breadth of stakeholders including engineering, lawyers, compliance people, sales reps, and executives

Join the Coins Team Now!

Meaningful Collaborations 

- The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth

-Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas

- Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.