Consumer Operations Associate

Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

We are looking to hire an intelligent, driven, and analytically minded Financial Operations analyst to join our growing Financial Operations team, based in our Vilnius office. The Financial Operations team works across functions at Blockchain.com to deliver our crypto products for customers worldwide.

WHAT YOU WILL DO:

• Conduct daily monitoring of payments and crypto activity across our consumer product offerings.
• Process crypto and fiat movements between accounts in the Blockchain ecosystem.
• Manage day-to-day Finance Operations tasks.
• Collaborate with other departments to address elevated customer inquiries.
• Create and maintain operational workflows and procedures.
• Work closely with our product, compliance, engineering and customer success teams to improve our existing processes and create a better experience for our users.

WHAT YOU WILL NEED:

• The foremost quality for this position or any position at Blockchain.com is integrity.
• 1-2+ years of operations experience preferred OR a Bachelor's Degree/Advanced Degree with an interest in working within Financial Services/Cryptocurrency
• Knowledge of cryptocurrencies and understanding of payment systems (SWIFT, SEPA, FPS, card payments)
• Experience in an operations or payments processing role, or in the financial industry is an advantage
• An analytical mindset: you will be viewing large data sets and investigating customer accounts at a deep level.
• Passion for creating a positive customer experience that is highly responsive, professional and qualitative.
• Excellent attention to detail and ability to work as a team to identify process improvements.
• Fluent verbal and written English (C1/C2). Other business functional languages are advantageous.

COMPENSATION & PERKS

• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Bonus scheme based on both company and individual performance
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
• Unlimited vacation policy; work hard and take time when you need it.
• Apple equipment provided by the company
• Depending on skill set and experience, the salary for this role starts at 30.000 EUR Gross per year
• Hybrid role from our office in the heart of Vilnius
• Work from Anywhere Policies

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time.