Director of Technical Operations

Role and Responsibilities

• Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.
• Ensure high levels of data quality and process consistency in sales and marketing systems
• Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
• Create, manage, and optimize complex workflow rules, data validation, and approval processes.
• Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
• Analyze sales data, take action, and measure impact to support decision-making
• Analyze data to provide insights into team operation, effectiveness, and productivity.
• Work closely with other team members to capture business requirements and implement CRM solutions.
• Coordinate and support integrations with third-party apps, plugins, and tools.
• Support troubleshooting, bug fixing, user adoption, training, and documentation.
• Identify and resolve data anomalies, maintaining high data integrity.
• Manage the overall sales tech stack, including Salesforce, Hubspot and other sales tools

Professional Qualifications

• Experience working directly with sales teams and implementing their requirements in the CRM system.
• Proven experience in sales operations, business analysis, or sales support management
• Strong organizational skills with the ability to manage multiple projects and deadlines
• Excellent interpersonal skills for cross-functional and international collaboration
• Experience with sales tech stack management, particularly Salesforce & Hubspot
• Demonstrated leadership in managing and motivating teams
• Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
• Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
• Strong communication, collaboration, and problem-solving skills.