Web3 Senior UX Researcher

Bittrex is a Seattle-based cryptocurrency exchange founded by three cybersecurity engineers in 2014. We build our products with security first and are looking for talented individuals that will help us push the boundaries of blockchain technology and drive innovation within the Web3 space. If this sounds like you, we would love to have you join our rapidly growing team! When you work at Bittrex, you will find compelling work, worthwhile professional development, outstanding benefits, and the opportunity to make a difference. We believe that we can build an inclusive environment founded on empathy, respect, and equality to create great experiences for our diverse and global customers. Depending on your role and business needs, you will either work onsite, in a hybrid model or fully remote. We are hiring a Senior UX Researcher that will lead several projects, identifying user needs that drive customer-centered design solutions across our retail experiences on both our website and mobile app. If you are a researcher passionate about collecting insights to create easy and delightful to use products, advocating on behalf of and being the voice of the customer, and expanding your research skills within the Web3 space, this position is for you! What you will be doing: Represent the needs/voice of the customer throughout discovery, design, and post-launch. Work closely with design and product teams to create research plans and objectives that align with the business goals and timelines. Prioritize and drive research to improve user experience through mixed method research projects. Proactively identify areas where research would be valuable and guide teams to create appropriate studies or research approaches Help to develop, validate, and socialize our customer personas. Extract and synthesize data to effectively communicate with and present findings to a variety of audiences while also creating empathy for our customers. Qualifications: 5+ years of direct UX Research experience with consumer-facing digital products, websites, and mobile experiences Degree in Psychology, Human-Computer Interaction, Human Factors, a related field (or equivalent/demonstrable work experience) Experience conducting research using a range of qualitative and quantitative methods, from moderated and unmoderated usability testing and contextual inquiry; to survey design, participatory design, ethnography, persona creation, etc. Strong understanding of strengths and weaknesses of different research methods and understanding of when and how to apply them during each product phase Exceptional communication, collaboration, project management, and presentation skills Experience collaborating closely with UX Designers and Product Managers Nice to have: An available research portfolio demonstrating past work experience and deliverables (e.g., study plans, reports). Experience in an Agile software environment Experience working on a remote team Experience with testing with international audiences Personal experience with cryptocurrency Benefits at Bittrex Flexible PTO 401(k) participation with employer match Top-of-the-line health coverage Health savings account (HSA) Education and home office stipends Established in 2014, Bittrex is a U.S.-based cryptocurrency Exchange with a long-standing reputation for industry-leading security, world-class compliance, innovative products, and state-of-the-art trading and technology infrastructure. With lightning-fast trades, dependable digital wallets, and trusted security, our goal is to operate a world-class cryptocurrency exchange with a focus on security and trust. We invite you along on our journey to advance the blockchain industry by fostering innovation, incubating new and emerging technologies, and driving transformative change. Bittrex is committed to a diverse and inclusive workplace. Bittrex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. #BI-Remote #LI-Remote