Web3 Head of Customer Success

Job at QuickNode

Remote- United States

Full time

QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem.

Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3-enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 90 people maintaining high-performance global data infrastructure for amazing customers serving billions of requests daily.

We are a global remote-first company HQ'd in Miami, Florida.

We are looking for a Head of Customer Success who can deliver value and impact to optimize the customer experience from onboarding, and adoption to retention and growth. This leader is a results-driven and experienced Head of Customer Success who will be responsible for leading a team of talented Success folks with the goal to accelerate growth and retain our most important customers. 

This individual is passionate and motivated by the idea of selling a disruptive technology solution in the web3 space and implementing a succession plan to retain and grow revenue long-term. Core responsibilities will include building a plan and team to drive an innovative approach to success and account management that becomes an extension of our product. Our ideal candidate will have a proven track record of success in the developer/ infrastructure space and is familiar with blockchain technologies. 

What You'll Do

  • Develop and design customer journeys and plans that support a customer's long-term growth with Quicknode 
  • Build and mentor a team of Customer Success Managers & Technical Counterparts.
  • Partner with Sales + Success teams on creating success plans for customers after the sale is complete.
  • Work proactively with our customers to identify churn risks and growth opportunities. 
  • Own the onboarding, adoption, retention, and growth strategy behind our most important customers. 
  • Set up regular meetings with top customers to understand feedback and how we can continue to work closer with them long term. 
  • Set individual success targets with the success team.

What You'll Bring

  • At least 3-5 years managing a Customer Success team. 
  • Demonstrated experience leading CS teams in a SasS model or Enterprise software.
  • Experience building teams at a seed/Series A and getting them to Series B/C/Exit.
  • Exemplary communication skills, leadership skills, and analytical skills.
  • Proven track record of CS success.
  • Experience building success plans for different verticals of customers. 
  • Experience partnering with other organizations such as sales, finance, and support to constantly support our customers with a focus on growth and retention.
  • Ability to share the vision in a compelling fashion, understand and define requirements, design practical solutions, develop supporting. business cases and implement solutions for prospects and partners.

Bonus

  • You have been part of an early/mid stage start-up before.
  • You have experience in web3 or are passionate about learning more.

We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Company: QuickNode

Website: https://www.quicknode.com/

Skills: customer-supportnon techremote

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