Remote- United States
QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem.
Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3-enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 90 people maintaining high-performance global data infrastructure for amazing customers serving billions of requests daily.
We are a global remote-first company HQ'd in Miami, Florida.
We are looking for a Head of Customer Success who can deliver value and impact to optimize the customer experience from onboarding, and adoption to retention and growth. This leader is a results-driven and experienced Head of Customer Success who will be responsible for leading a team of talented Success folks with the goal to accelerate growth and retain our most important customers.
This individual is passionate and motivated by the idea of selling a disruptive technology solution in the web3 space and implementing a succession plan to retain and grow revenue long-term. Core responsibilities will include building a plan and team to drive an innovative approach to success and account management that becomes an extension of our product. Our ideal candidate will have a proven track record of success in the developer/ infrastructure space and is familiar with blockchain technologies.
We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Skills: customer-supportnon techremote
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