Web3 Customer Success Manager

Why project44? At project44 we’re on a mission - to make supply chains work. project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce. If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk. Key Accountabilities Partner with customers to develop strategies to ensure the best use of the product and help them achieve maximum value from our services Summarize product feedback gathered from customer meetings and act as an advocate for our customers with internal development and product teams Form relationships and educate the customer on new product introductions and features to drive optimal product use Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests Monitor customer health and risk Develop and execute success plans when required working with customer support, product development, and engineering Facilitate Quarterly Business Reviews with customers Proactively manage multiple accounts to ensure customer success in services renewal, adoption of products, customer health, and overall satisfaction Identify opportunities for upselling alongside the sales and account management team Maintain up-to-date knowledge of the logistics industry, EDI, and blockchain Requirements & Preferred Skills Experience working with a fast-growth technology company strongly preferred Experience in the supply chain, strongly preferred 3-5 years of experience working with enterprise customers in Account Management, Customer Success, or Consulting Experience working with a SaaS or platform product preferred Comfortable presenting to leadership and in a large group Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done Highly organized with a strong sense of urgency to meet deadlines Excellent verbal and written English; French or any other European languages are advantageous Some travel for key customer meetings and events Diversity & Inclusion: At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable, and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams, and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! For any accommodation needed during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.