Web3 Customer Relations Specialist

Job at Fortress Blockchain Technologies

Las Vegas, Nevada

Full time

Who is Fortress?

Fortress Blockchain Technologies is a fintech company building the foundation for our digital futures. The company spans traditional markets and banking, neo-banking, blockchain technologies, cryptocurrency, NFTs, and metaverses through a suite of services and REST APIs. With our products and APIs, clients can build their platforms with a backend to service everything they would need to modernize with our burgeoning digital economy.

Job Summary:

Fortress Group is seeking a hard-working and self-driven individual to join our energetic, forward-thinking Customer Operations team. We are a rapidly growing, challenger fintech company in Summerlin with an emphasis currently on payment processing for both consumer and business accounts.

Job Responsibilities:

  • Providing exceptional and timely support to customers and businesses via email, chat, and phone. 
  • Multi-tasking across multiple systems and applications including Zen Desk, and internal customer tooling. 
  • Coordinating and building relationships with other departments.  
  • Troubleshooting technical issues. 
  •  Assisting businesses with completing the sign-up process and uploading required documentation during the sign-up process. 
  • Providing support to sales, funds processing, compliance, and dev teams.  
  • Facilitating a deep knowledge and understanding of our products.  
  • Continuously developing skills and industry knowledge to enhance the value of all customer interactions.

Job Skills:

  • Communication Skills – Excellent communication, written and oral. Communicates well with peers, colleagues (including leadership), and customers on a regular basis. Ability to convey messages and ideas concisely and effectively with professionalism.  Driven to provide the best customer experience and continually improve performance.  
  • Feedback Driven – Open to feedback and always striving for self-improvement. Collaborating on feedback and improvement plans with your direct leader. 
  • Planning, Organizing, Time Management, Prioritization – Can plan personal timelines to meet specific task goals. Understands the requirement to be organized and work in an organized fashion. Works efficiently with a pre-defined schedule or set of existing priorities but can also effectively prioritize situations and emergencies. 
  • Work Style, Ethic, and Initiative – Works well independently and in groups. Demonstrates ability to communicate and work accordingly with other departments and external businesses. Able to stay focused and maintain drive throughout a busy and heavy workflow. Self-motivated, and understands what needs to be done without requiring instruction. 
  • Critical Thinking & Problem Solving – Identifies constraints, bottlenecks, and potential problems for a variety of internal and external processes with little to no clear resolution. Consistently taking ownership of problems while providing a solution with appropriate documentation/explanation. The ability to understand complex situations and drive to a meaningful outcome. 
  • Detail Oriented – Ability to address details specific to individual tasks as well as understand the big picture associated with the given task. 
  • Conflict Resolution – Able to address conflicts internally and externally related to tasks/processes for which they have direct ownership. 
  • Familiarity with Zendesk or other CRM systems.  

Desired Qualifications & Experience: 

  • Bachelor's degree preferred  
  • 2+ years of customer service experience required. 
  • Prior knowledge and experience working in the fintech industry. 
  • Must have open availability to work early mornings, nights, and weekends. 
  • Desire to work in a fast-paced environment that evolves with customer and business needs. 
  • Must be located in the Las Vegas area

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer. 
  • Must be able to lift up to 15 pounds at times. 
  • Job Type: Full-time 
  • Work Location: One location in Las Vegas (Downtown Summerlin)

Company: Fortress Blockchain Technologies

Website: http://fortress.xyz/

Skills: customer-supportnon tech

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