About the Team:
This team is part of the Global Operations (G-Ops) Centre, home to specialized teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat, emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Marketing, Finance, and Payment Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.
About the Opportunity:
The successful candidate will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring more remarkable customer experience through the system & applications used by ensuring systems & tools used are operating at optimum level. You’ll continuously lookout for any other areas for improvement and engagement with stakeholders.
You will possess the ability and willingness to balance business requests and priorities while being able to articulate the rationale behind decisions. At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.
As a Chatbot Specialist, you will own the chatbot strategy and have the opportunity to showcase the power of chatbot technology for all of our amazing partners, prospects, and customers to see! By increasing chatter volume and conversion rates across every step of the marketing and sales funnel, you will play a crucial role in achieving our MQL, pipeline, and ARR goal.
What We Look For In You
What You’ll Be Doing
Nice to Haves
OKX is committed to equal employment opportunities. Our diversity initiatives and strategies are designed to attract, develop, and advance the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status, or any other dimension of diversity. Our distinctive approach to diversity is based on a belief that we each have a personal accountability for success in this area. We believe that our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be elevated and intentionally integrated into our work. We embrace difference and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company and our work. By promoting these values, we aim to create a positive work experience that encourages a sense of belonging.
Skills: customer-supportnon tech
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