$84k-107k
Remote
Full time
Blockchain is transforming online payments with faster, cheaper transactions by removing intermediaries like banks, creating new opportunities for online businesses to grow communities and boost sales.
Helio was founded with a simple mission: "Make crypto payments accessible to everyone." Today, Helio is a leading Web3 payments platform, supporting over 6,000 merchants and millions of buyers with seamless crypto checkout solutions. Anyone can easily set up a merchant account and accept instant payments in USDC and other digital assets for ecommerce, subscriptions, digital goods and more.
As decentralised wealth grows and the crypto economy surges past +$30b, Helio helps merchants connect with digital natives through seamless crypto checkout solutions and provides custom onchain trading and payment infrastructure for apps including Solana Pay plugin for Shopify; Magic Eden pre-sales, and DEX Screener’s token launchpad called Moonshot, amongst others.
Who’s behind Helio?
We're an experienced team of builders backed by leading VCs, Lightspeed Faction & Peak Capital. The founding team previously built, scaled and exited two B2B SaaS companies for a total of $600m.🚧 Make sure to connect your crypto wallet at https://hel.io/ to spin up a payment. We only interview people who have tried our product and have a strong desire to make it better! 🚧
You will help support and assist customers of the Helio platform to ensure they have the best experience when they encounter any problems or issues that arise. You will use all your previous experiences, skills and initiative to ensure the customer is beyond happy when utilising our services - which is to a naturally high standard of support excellence, issue triage and problem solving. We want you to help support and improve a platform that is led by engineering excellence paired with pragmatic approaches to solving problems and delivering financial grade quality throughout our products and services.
Technical knowledge is required but we are a startup treading in uncharted territory so attitude is even more important. We’re looking for people that like uncertainty and want to figure out how to do things that haven’t been done before. You’re a true team player and inherently positive. Where others see problems, you see solutions.
You will have a passion for Web3 technologies including NFTs and all things blockchain.
You may be a fit for this role if you have:
Benefits:
Skills: customer support lead blockchain crypto solana
Please support us by letting Helio know that you found the job on Aworker. Thank you🙏
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