Korean Customer Service

Job Responsibilities:

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;

2. Timely feedback on the problems existing in the process, collect and sort out problems;

3. Proficiency in Korean and English. Chinese ability is preferred;

4. Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;

5. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;

6. Able to adapt to shift work. / Able to adapt to long night shift work.

Job Requirements:

1. Good logical thinking ability, able to judge the real needs of users;

2. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;

3. Effectively adjust communication methods and styles according to different objects;

4. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;

5. Good learning ability, good at discovery and self-summarization;

6. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service;

7. Good at communication, good expressive ability, strong affinity, hard-working, good pressure-bearing ability;

8. Korean fluency is required, Chinese and English can be used as working languages preferred.