Customer Success Representative

Job at Newton


Full time

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Say hello to Newton - A low-cost cryptocurrency trading platform looking to expand and grow our team across the US and Canada. We see a future where financial systems are open to everyone and built to empower people to embrace financial freedom. We believe cryptocurrency plays a role in that future, and each member of the team plays a critical role in building the next generation of crypto products and supporting this mission.

Newton team members are spread out across the US and Canada, within a fully-remote capacity.

As a Customer Success Representative, you'll work remotely from your home with Newton's Customer Success team to deliver the best possible experience to our customers while using our service. Sometimes you won't have all the answers, so if you can be resourceful, you'll be an integral part of the team.

As a Customer Success Representative you will be responsible for:

  • Guiding our customers through the process of signing up for our services, performing identity verification and other screening checks, as required
  • Adhering to a daily schedule of help desk support through live chat
  • Engaging in human conversations with our customers to identify and resolve issues
  • Ensuring users have a quick response time by staying on top of assigned tickets, with same-day ticket review
  • Advocating for customers and the Newton app by communicating with stakeholders to provide customer feedback, bug reports, and other information that will help them to improve Newton in the future

Requirements for this role:

  • Experience providing exceptional customer service in a contact centre, retail or service environment
  • Proven track record of being incredibly resourceful and finding solutions even when there is no clear path
  • Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment
  • Proficiency with technology paired with excellent typing skills
  • Have strong reading, writing and communication skills
  • Willingness to learn all about cryptocurrency and trading, care deeply about people support, and enjoy having genuine human conversations
  • Possess high level of understanding, patience and empathy, and an ability to navigate more difficult interactions with professionalism
  • Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things
  • Ensure privacy and security practices are followed at all times for both customers and Newton

At Newton, we celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Company: Newton

Website: Company's website

Skills: customer-supportcryptonon tech

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