Customer Service Specialist (English & Vietnamese)

Customer Service Specialist (English & Vietnamese)

Ho Chi Minh, Vietnam /Customer Support – Customer Support /Full-time Onsite or Remote

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via a ticketing system and a live chat and will include but is not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in Vietnamese & English, applicants need to speak both languages.

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Requirements:

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• College degree or above
• Native Vietnamese, and advanced English speaker
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Working at Binance

•Do something meaningful; Be a part of the future of financial technology and the no.1 company in the industry

•Fast moving, challenging, and unique business problems

•International work environment and flat organization

•Great career development opportunities in a growing company

•Possibility for relocation and international transfers mid-career

•Competitive salary

• Flexible working hours, Casual work attire