Customer Service Representative - Vietnam

Job at BINANCE

VIETNAM, HO CHI MINH - Remote

Full time

Apply for this job

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Vietnamese and English, that's why we are looking for candidates with proficiency in both languages.

Responsibilities:

  • Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
  • Handle customer enquiries, advices and suggestions via email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
  • Handle customer complaints, any special cases or ad hoc tasks. 

Requirements:

  • College degree or above.
  • Proficient in English and Vietnamese. Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
  • High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for customer service industry and can accept to work under different work shifts, including night shift.
  • Positive about the crypto industry.

Company: BINANCE

Website: https://www.binance.com/en

Skills: customer-supportcustomer supportnon techremote

Please support us by letting BINANCE know that you found the job on Aworker. Thank you🙏

Receive

web3 jobs

Join 0+ people getting web3 jobs in their inbox