Client Account Manager

Job at TabaPay

$100k-110k

United States (Remote)

Full time

About the job

Who We Are

The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, crypto traders, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com.

If the opportunity described below excites you, we encourage you to apply even if you do not meet all the qualifications.

TabaPay is currently hiring a Client Account Manager to add to our rapidly growing Client Success organization. As a Client Account Manager, your primary responsibility will be to develop and maintain strong relationships with our key clients helping to grow the existing business. This will be achieved by working closely with each client emphasizing a strong client connection, providing valuable insights, and giving personal account support. You will serve as the focal point for all information and communication on critical client issues and will be responsible for managing many aspects of the client’s interaction with the company (technical, workflow, customer support, risk, billing, etc.) A successful Account Manager understands TabaPay’s strategic direction, identifies new opportunities within existing clients, and knows when and how to collaborate with Sales, Product, Finance, or other teams at TabaPay.

How You Will Make an Impact:

  • Responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients
  • Achieve scalable and sustained growth by proactively engaging with clients to drive organic revenue growth and optimize the adoption of new products and features
  • Partner with clients to develop account strategy, build trust and demonstrate the value of TabaPay and our products
  • Gain an intimate understanding of clients’ programs, competitive landscape, and business goals
  • Prevent churn by uncovering and addressing service roadblocks and managing clients’ health
  • Manage and coordinate support teams to complete servicing activities
  • Review key reports and metrics related to the program and analyze the data and discern any issues or opportunities
  • Conduct effective routine conversations and presentations for clients (e.g. Business Reviews)
  • Train and educate clients on TabaPay’s new products and features
  • Work closely with the Client Success Specialist to ensure that tasks to support the health of the client are done timely and accurately (e.g billing questions, service inquiries, technical troubleshooting etc.)
  • Desire to be hands-on and dive deep into operational details to help solve any client-related issues
  • Know when to properly escalate existing client issues to senior leadership to ensure accurate resolution and cross-functional prioritization
  • Assist VP, Strategic Accounts with mentoring and coaching the Client Success Specialist

Requirements:

  • Bachelor’s degree preferred
  • Minimum of 5+ years in payments industry experience, and in building & managing client relationships
  • Excellent communication and relationship-building skills
  • Excellent presentation skills and ability to communicate with C-level business executives
  • Experience in early-stage products, markets, and companies preferred
  • Self-driven, motivated and results-oriented
  • Passionate about creating a positive impact for TabaPay and our clients
  • Challenging the status quo is your second nature

Benefits

  • TabaPay offers the following benefits:
  • 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
  • Employer 401K Matching
  • Generous and Flexible PTO
  • Remote and work from home options

EEO Employer: TabaPay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

The pay range for this position is $95,000-$105,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Company: TabaPay

Website: https://tabapay.com/

Skills: customer-supportcustomer supportmanagementoperations

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