Customer Support Associate

The Customer Support Associate supports the Chainalysis platform and applications throughout their lifecycle. The ideal candidate will be detail-oriented, have the capability to configure and manage cloud-based software, and is passionate about advocating for optimized business processes. To be successful, the Customer Support Associate will utilize skills in written communication, software configuration, technical troubleshooting, and time management.

In one year you’ll know you were successful if…

• You have provided the timely configuration and deployment of the Chainalysis platform with a focus on an exceptional customer experience
• You have partnered with leaders in Customer Support, Customer Success, Revenue Operations, and Sales to execute as well as improve our order fulfillment and account management processes
• You have responded to customer inquiries regarding the Chainalysis platform and have ensured the customer finds a satisfactory solution.
• In partnership with the Chainalysis Legal team, assist in moderating our Chainalysis Community platform to ensure that all posts meet our community guidelines.

A background like this helps:

• Familiarity configuring and managing cloud-based software
• Familiarity with asynchronous communication platforms like email, Slack, and Microsoft Teams
• Excellent written communication skills
• Attention to detail, especially with regards to software configuration
• A desire to build a career in the exciting Web 3, blockchain, and crypto space
• A desire to advance in a Customer Experience organization

This job listing may cover more than one job level. To provide greater transparency to candidates, we share base salary ranges for all United States based job listings. We set standard base salary ranges for all roles based on function, level, and location, benchmarked against technology companies. Individual pay decisions are based on a number of factors, including qualifications for the role, relevant work experience, skillset, internal equity, and other factors, consistent with applicable law. The salary range for this position is dependent on where you live within the United States. Chainalysis maintains two pay zones: Zone 1 includes team members in the New York City metro area and team members in the San Francisco Bay Area. Zone 2 encompasses all other parts of the United States. The salary ranges are:

Zone 1: $45,000 - $55,000 - $70,000

Zone 2: $38,000 - $50,000 - $62,000

Base salary is just one part of our total rewards package which additionally includes equity, performance bonus or commissions for eligible roles, and competitive benefits. This position is ineligible for visa sponsorship.