Customer Service Supervisor

Our Vision As one of the world’s top 10 (and rising🚀) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation. We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world? 

What you will be doing

• Manage the daily operations of the customer service team, ensuring the achievement of targets through the reasonable allocation of resources and personnel;
• Develop and implement team management plans and standards to continuously improve customer service quality and satisfaction;
• Identify customer experience issues from various dimensions and take measures to improve and optimize them, ensuring a good  customer experience;
• Analysis and summary of customer experience data, timely warning of abnormal situations, and follow-up on problem resolution.

Who we are looking for

• Bachelor's degree or above, capable of using English ; At least three years of experience in customer service management in the financial industry;
• Proficient in using Zendesk, familiar with the construction and innovation of call center processes, systems, etc., independently responsible for a complete department, involving after-sales service;
• Have a comprehensive understanding of customer service responsibilities and values, have a comprehensive grasp of the customer service framework, and master the professional management methods of the customer service center;
• Excellent team manager with work passion and strong learning ability;
• Bilingual in both Chinese (Mandarin) and English is a requirement.

We are 

A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world. Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values. Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko).Additionally, Gate.io has been verified by Blockchain Transparency.