IT Support Analyst

ABOUT LOCALCOIN

Localcoin is a rapidly-growing company that is revolutionizing the way people buy and sell digital currencies. Our mission is to empower individuals to join the cryptocurrency economy and make it more accessible for everyone. As Canada's largest Bitcoin ATM network, we offer an expanding product line that enables crypto-enthusiasts to easily participate in the digital currency world.

We are passionate about what we do and we believe that success comes from being creative and innovative. As a member of our team, you will work alongside a talented and dynamic group of individuals who will support your growth and development in your career. We are a startup that fosters a culture of transparency, collaboration, and innovation. If you are a self-starter looking for a challenging and rewarding role in a dynamic and fast-paced environment, we want to hear from you. Join us and be a part of the future of digital currencies!

YOUR ROLE AS A IT SUPPORT ANALYST

Localcoin seeks to inspire the future of digital currency globally as the largest bitcoin ATM network in Canada. Localcoin is seeking an experienced IT Support Analyst to join our growing Engineering team who will play a key role as the contact point for all IT related assignments and processes across our company.

This individual will be responsible for taking ownership of our IT Support Desk by providing front-line support to all staff members with solutions related to operating systems, software, hardware and network issues.The ideal candidate will not only be an expert in problem solving and troubleshooting technical issues but will also have experience managing users, devices, permissions and policies as well as improving IT support processes. Effective communication and collaboration with other teams is essential for the success of the IT support desk.

This position will be based out of our office in Etobicoke, ON with a hybrid work schedule.

YOUR IMPACT

• Provide technical assistance and support to users on a daily basis by responding to requests for assistance and providing solutions to their problems in a timely manner.
• Install, configure, and maintain hardware, software, and other electronic equipment.
• Troubleshoot system and network problems, diagnosing and resolving hardware and software issues.
• Ensure the security and privacy of data and systems through the implementation of appropriate OS policies.
• Maintain and update documentation on hardware and software configurations and support procedures and processes
• Provide training to users on new hardware and software installations.
• Manage and maintain inventory of IT assets, including hardware and software licenses.
• Collaborate with other members of the IT team to implement new technologies and projects.
• Create and maintain documentation on hardware and software configurations and support procedures and processes
• Provide training to users on new hardware and software installations.
• Manage and maintain inventory of IT assets, including hardware and software licenses.
• Collaborate with other members of the IT team to implement new technologies and projects.

THIS IS YOU

• University or college degree/diploma in computer science, information systems or related
• Minimum 3 years experience in a similar specifically with Jira administration: Jira schemes (Workflow, Screen, Issue Types, Field Configuration and Custom fields)
• Great communication skills; able to communicate effectively with cross functional staff
• Ability to diagnose and troubleshoot problems within Windows, and Mac operating systems as well as iOS and Android devices
• Experienced with Google Cloud platform policies and device management
• Experienced with setting up printing, Wifi and VPN networks
• Knowledge of computer networks and common protocols TCP/IP, UDP, TLS, SSL, HTTP
• Experienced with cloning tools for disk imaging such as Acronis True Image

THIS IS NICE

• Prior experience with Jira Automation
• Prior experience with HTTP REST integrations
• Prior experience working with Jumpcloud platform
• Prior experience with OpenVPN and CloudRouters
• Prior experience with Windows group policy and windows deployment toolkit is a plus.
• Knowledge of Business Process Management tools and platforms

WHY YOU WILL LOVE WORKING AT LOCALCOIN!

Professional Development

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us!

Health & Wellness Benefits

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.

Events and Socials

Just because we are working remotely, does not mean we don’t know how to get together! When you join our team, you’ll enjoy everything from industry events, themed monthly team social events and much more!

Employee Discounts

All of our team members enjoy exclusive employee discounts at all of our cryptocurrency ATMs across Canada.

Localcoin is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage throughout the recruitment process, please notify your recruiter.