Web3 Salesforce Program Manager

We are looking for an experienced Salesforce Program Manager to help drive usage and adoption of the Salesforce platform across Ripple. You will work with a small Salesforce team and cross-functional departments to understand and document complex business requirements both on and off a platform, lead development projects, assist with the prioritization of requests, and ensure clear and consistent communication with stakeholders across all phases of the development lifecycle. This person can be located remotely in the US. WHAT YOU'LL DO: Analyze and document business requirements, develop user stories, help triage bugs and enhancement requests Coordinate with business & technical team members across the project lifecycle, from inception, discovery, build, testing, deployment, and adoption Work closely with technical teams on prioritization, timeline estimates, etc. Support QA/UAT, training, and change management activities Coordinate with business users to identify pain points and user stories. Assist with vendor management and procurement operations as needed (monitoring license utilization, supporting contract renewals, etc.) WHAT WE'RE LOOKING FOR: 3-5 years experience as a Product Manager/Product Owner/Project Manager and/or Business Analyst supporting Salesforce technical teams and projects Experience in Salesforce configuration is a strong plus, with an emphasis on Sales, Service, and/or Experience Cloud(s) Ability to perform detailed analysis and create documentation of business and technical requirements, including the creation of process maps and user stories Work proactively with business stakeholders and technical teams to identify gaps or issues or opportunities for process improvement Excellent communication and interpersonal skills, a good understanding of business data and process models. Experience with a variety of project management methodologies and tools WHAT WE OFFER: The chance to work in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact Competitive salary and equity 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day 401k (with match), commuter benefits Industry-leading parental leave policies Generous wellness reimbursement and weekly onsite programs Flexible vacation policy - work with your manager to take time off when you need it Employee giving donation match Fully-stocked kitchen with organic snacks, beverages, and coffee drinks Weekly company meeting - ask me anything style discussions with our Leadership Team Team outings to sports games, happy hours, game nights, and more! Ripple is flexible-first: Ripplers have the option to work remotely, from our offices, or a combination. WHO WE ARE: Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity, and inclusion. In addition, Ripple is developing and enabling future use cases that will catalyze the new digital economy for governments, businesses and consumers. Ripple has offices in San Francisco (HQ), New York, London, Mumbai, Singapore, São Paulo, Reykjavík, Washington D.C., and Dubai. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.