Web3 Account Manager

What you’ll do 👀 Account management and support a portfolio within our top 25 Partners in the US Focus on making the assigned Partners in the assigned account portfolio as successful as possible, resulting in high partner satisfaction, loyalty, and renewal Establish a trusted/strategic advisory relationship with assigned Partners Planning and executing account planning workshops (APW) both internal and external Implementing and revising our Partner Feedback Survey (PFS) quarterly Generating monthly insight reports, analyzing data and recommending areas of improvement for our clients Be the communication channel between our top Partners and our internal Product, Marketing, and Engineering teams by providing actionable insights, and detailed product feedback, working cross-functionally across the organization for the best Partner experience. Ensure a high level of partner success through relationship management, product knowledge, data insights, and overall account management duties Develop and document scalable partner success practices and processes Managing all things client-related (monthly account calls, data requests, new token listings, partner comms, product updates, year-end letters, value reports, conversion rate analysis) Managing and updating our CRM for all clients You should apply if ✅ 4+ years experience in either account management, business development, sales, ideally within a global fintech company and/or Web3 company Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization You have cross-functional experience working with teams across an org (Specifically Business Development) Enjoy working with a global team across multiple time zones Experience evaluating Partner needs to suggest upgrades or additional features Strong attention to detail and sound organizational skills BS/BA degree Nice to have: A strong interest in the crypto/web3 space or experience working at a web3 company Experience in delivering client-focused solutions based on Partner needs Strong business/commercial acumen and an understanding of major industry trends Leadership, facilitation, and strategic thinking and analytical skills Working with a Business Development team Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you are only a 75% match. Skills can be learned, diversity cannot. We promote a diverse and inclusive culture at MoonPay. Logistics 🛠 Unfortunately, we are unable to offer visas of any kind at this time! Our interview process takes place on Zoom and tends to consist of the following stages: Recruiter Call (30 min.) Initial Screen (2x 30 min.) Final interviews Business Development (30 min.) Hiring Manager Conversation (45 min.) MoonWalk Values (30 min.) Please let us know if you require us to make changes in the interview process, and we’ll do our best to provide assistance Benefits 💰 Stock options 📈 Unlimited holidays 🏝 Home office equipment allowance of $600 USD (or local equivalent) 🪑 Working in a disruptive and fast-growing industry where the possibilities are endless 🚀 Fully remote: your life, your way of working 🌎 Freedom, autonomy, and responsibility 💪