Salesce Business Application Manager

Founded in 2018 and already valued at over $8 billion, Fireblocks is a SaaS platform that helps companies to create innovative products on the blockchain and manage day-to-day crypto operations. Fireblocks is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more, to securely scale digital asset operations through the Fireblocks Network and MPC-based wallet infrastructure. We have offices in New York, London, Tel Aviv, and Singapore, and we are continuing to expand our teams to reach new customers globally.

We are expanding our business application team to support the growing business of the company. As a Salesforce Business Application Manager you will get familiar with marketing, sales, finance, support, and customer success business processes and lead the implementation of Salesforce CRM and integration with Fireblocks products and business applications.

To do well in this role, you need to be highly organized, with an excellent eye for detail, and have extensive experience with Salesforce administration and implementation.

Responsibilities

• Design & build scalable solutions in Salesforce. Work together with our business users in all departments globally.
• Own functional tasks and deliverables, including Requirements gathering, Process definition, Plan and Design, Hands-on implementation and Administration, Testing, Training, and continuous improvement of business applications.
• Support our Sales and Service tools and business applications globally in all departments: Marketing, Sales, Finance, Customer Support, Customer Success, and more.
• Suggest enhancements to implement in our systems based on the business needs and technical platform capabilities.
• Work with external vendors to integrate enhanced system solutions.
• Work independently and motivate organizational processes
• Take part in training end-users and working with multiple parties in the organization

Requirements

• Have 3+ years of business application implementation experience (Hands-on)
• Strong understanding of the Salesforce platform capabilities, best practices, data modeling & architecture, permissions management, and experience in working with flows
• Proven experience in implementing and customizing Sales Cloud and CPQ
• Have Experience with automation tools and with Integrations to/from Salesforce
• Agile project management experience - great planning, organization, problems solving, and leadership skills
• Self-driven and able to take direction and drive results with direct and cross-functional teams
• Excellent communication and presentation skills with fluent English
• Works well under pressure
• Bachelor’s degree in Industrial engineering, Information Systems, Computer Science, and equivalent degree

Advantage

• Salesforce Administrator certification preferred
• Active in the Salesforce community
• Experience with Marketing Automation Systems (Hubspot/Marketo) 
• Worked in a global company
• Worked as a team leader

***For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role.

This range is specific to New York City, and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is 102,000 to 138,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.***