Senior Product Manager, Support

Job at OKX

$100k-205k

Singapore, Central, Singapore

Full time

About OKX:

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.

OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

About The Team:

Here in the Support team, product managers are responsible for customer support products such as Help Centre, Knowledge Base, Chatbot, Customer Service Console and Rating/Feedback system. We are committed in building a top-notch Global Customer Support Center through cutting-edge technology.

Responsibilities

  • Define and deliver product roadmap with a global view through working with cross-functional team.
  • You will be heavily involved in building products related to Helpdesk, Chatbots, Customer Service through data analysis and customer insights.
  • Lead the squad to deliver product requirements efficiently.
  • Build and analyse metrics to guide product development. Work in an agile environment, participating in planning and Scrum boards.

Requirements

  • Solid years of Product Management experience.
  • Solid experience in managing products related to Helpdesk, Customer Service, Chatbots, Customer Service tools.
  • Familiar with globalization and localization, capable of launching products for global markets.
  • Possess a strong passion for product and is self-driven.
  • Strong ability to work in a team and cross-functionally.
  • Familiarity with blockchain and cryptocurrency is an added bonus.

Company: OKX

Website: https://www.okx.com/

Skills: product managercustomer support

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