Web3 Operations Manager - Process Improvement

Who we are Coins.ph is on a mission to create an open financial system by providing everyone easy access to Web3 and digital assets. A regulated entity, Coins is the most established crypto brand in the Philippines and has gained the trust of more than 16 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and also access a wide range of payment services. As an Operations Manager, you will be one of the key people responsible for Coins.ph platform that provides our customers with a smooth user experience and liquidity in digital currency trading. In your role, you will be empowered to conceptualize and execute process improvement for day-to-day processes. You will be responsible for proposing improvements to ensure risk, compliance, capital efficiency, and revenue in the company’s day-to-day operations. The results from your efforts will directly impact both the security as well as the bottom line of the company. You should be comfortable with handling and thinking strategically about ownership and responsibilities of each stakeholder in a broader organization, such as Compliance, Legal, Operations and Business. You have a knack for moving quickly while still paying attention to detail. You should be able to leverage data analytics to drive key strategic decisions and rapidly iterate on ideas alongside other members of our trading, finance, and engineering teams. What you’ll do Operations Work closely with operations line managers and analysts to understand business process and pain points Perform business process mapping with the goal of identifying potential solution Provide data requirements and be involved in data gathering process for analysis Propose improvement ideas with clear ROI and resource consumption Set up dashboards to track project progress and performance Leverage data to identify inefficiencies and opportunities to improve business unit performance What you’ll need 3-5 years in business process improvement or project management, preferably from the financial industry or fintech Excellent analytical, and financial skills, with strong attention to detail Collaborate and communicate with stakeholders and senior management well Confident with using data to generate insights on your own. You know how to leverage data to make decisions and drive improvements You have a true passion for Coins.PH’s mission for financial inclusion across Southeast Asia and beyond Additional skills below will be a plus Lean/ Six Sigma certified Experience or understanding of cryptocurrency trading and blockchain Hands-on experience with BPM tools Fluent in Chinese