Business Operations Lead

Job at The Mom Project

San Francisco, CA (Hybrid)

Full time

About the job

The Mom Project is excited to partner with our client, a San Francisco based company making payments infrastructure for a simpler and faster NFT checkout experience.

In the future where the real world blends with the virtual world, they believe that non-fungible tokens will form the asset layer that represents identity, membership & ownership. Their mission is to make NFTs more accessible and useful. From credit card checkout for NFTs to wallet infrastructure, they’ve helped creators, developers and brands make NFTs accessible to their audience so they can focus on providing value and utility for owners.

They are a small team of 8 from Twitch, Uber, Nextdoor, Box, Y Combinator, Stanford, and Waterloo. They’ve helped customers like New York Fashion Week, Afterpay, Fnatic, Fractal,, YesTheory and many more onboard mainstream consumers into web3.Their plan is to build a generational company and are looking for teammates who are equally as excited about a more decentralized future and are the best at what they do.

Their Values

🤔Disciplined thinking: They take a principled approach to decision-making by working backward from their goals. With every important decision, they communicate why this drives the biggest impact on the business & customers.

💡Be entrepreneurial: They ****are self-starters who take risks. They take ownership and prioritize delivering impact over the process. They have a bias for action, and pitch in when needed to achieve the team’s goals.

📖Seek learning: They are more interested in learning and growing then being right. This means that they own and learn from mistakes openly, and recognize that each person’s perspective is valuable.

💬Communicate with candor: They trust each other to say what's on their minds when it's in the best interest of the company, even if it is uncomfortable. They share relevant information with the team, even if it's worrisome.

Help scale their business

As their 1st business operations hire, you will be given the complex and hard-to-solve problems that are in service of helping the business grow rapidly.

You will be responsible for identifying, creating, and implementing critical cross-functional process and systems initiatives to accelerate growth, reduce costs, guarantee scalability, and improve their customer experience. You’ll be working closely with cross-functional teams across business development, marketing, product, and engineering. You’ll get your hands dirty performing strategic and data-driven analyses to provide actionable business insights.

As a key member of their small and nimble team, you’ll be uniquely positioned to have a direct impact on all aspects of the business and play a key part in making blockchain technologies and the crypto ecosystem more accessible to everyone. Eventually, you will build out the business operations & strategy team around you.

What a Typical Week Might Look Like

  • Be a key business partner to sales, marketing, and product across lead generation, prioritization and the entire sales cycle (prioritization, process, and tooling)
  • Establish full-funnel growth metrics, key financial metrics, and build dashboards to monitor performance; Identify key insights to accelerate growth and efficiency
  • Understand the entire end-to-end customer journey, introduce tooling and implement processes that remove points of friction and streamline the customer journey workflow, increasing team productivity
  • Drive weekly, monthly, and quarterly operating cadences to achieve key operational breakthroughs
  • Support fraud & compliance in monitoring and building processes to prevent bad actors from abusing the services
  • Explore and evaluate new opportunities for the company to expand our offering

They function on high trust and are mission-oriented, so if there are problems that you believe need to be solved to bring the highest impact to our customers, you’ll have full freedom to tackle them head-on.You might be a good fit if you have...

  • 4+ years of experience in investment banking, consulting, or a comparable business operations role (sales strategy, sales operations and/or biz operations role) in high-growth tech companies
  • Experience working with large sets of unstructured data w/ experience synthesizing this data into business insights and analysis
  • Analytical skills - comfortable working with large datasets and transforming data in both Excel and SQL
  • Bonus points - Python or other general programming experience
  • Proven track record of taking ownership and leading complex projects end-to-end that solve challenging and ambiguous problems that require cross-functional and customer input
  • Familiarity with CRM tools and sales processes such as customer acquisition and lead generation
  • Process-oriented mindset and ability to lead people to get things done
  • Thrive in a high-growth, fast-paced and unstructured environment

Bonus Points

  • You are already a contributor to web3 communities
  • You are interested in NFTs, cryptocurrency financial markets & DeFi protocols
  • You have experience working in a high-growth, technology start-up
  • You have financial modeling know-how
  • You have experience with automation and CRM tools like Zapier and Airtable

Company Benefits

🏠Hybrid work: Mon / Wed / Fri from the office. No meetings on Tue / Thu for heads-down work at home or in the office.

💡 They think it’s crucial for the early core team to collaborate in person and iterate quickly.

🚚Relocation package: They'll cover your moving costs to San Francisco!

🤝Competitive pay and equity

🥗Daily catered lunch

🩺Health, dental, vision, and life insurance

🏃‍♂️Monthly fitness stipend

🚎Commuter stipend

💻Work equipment stipend

Company: The Mom Project

Website: Company's website

Skills: operationsleadremote

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