Developer Support Engineer - Arculus

Job at Gray Scalable


New York

Full time


The Arculus™ team is seeking a highly motivated and experienced Developer Support Engineer to help us build cutting-edge solutions for storing, sending, buying, and swapping digital assets.  


You share our passion and drive and have proven expertise and leadership in supporting critical services and applications. You are comfortable with brainstorming and can communicate technology ideas and issues effectively. Your collaborative nature enables you to work cross-functionally with different teams.


In this position, you will contribute to many facets of the development, maintenance, and support of Arculus Wallet™ applications and the Arculus Key™ card hardware wallet. You will work closely with Customer Support, QA, and the development team. Your impact on the business will be significant as this app is the primary method that customers use to interact with our product.  You will become a subject matter expert on the ecosystem of our platform, your input will contribute to the architecture of future product roadmap features and contribute in a meaningful way to the overall success of new product features. The  product roadmap for future innovations is expected to go beyond crypto, allowing us to build new and exciting products to support gaming, entertainment and innovative decentralized banking applications etc.


  • Identify, analyze, and repair software defects, and improve the net quality of our software products
  • Identify solution needs relating to tools and methods to maximize developer productivity and, as circumstances dictate, contribute to the design, development, and testing of said solutions
  • Design and build tools and systems that automate operational tasks
  • Engage with developers and other team members to build consensus on goals and the path to achieve them
  • Work with the development team and other stakeholders to identify opportunities to improve development efficiency
  • Work conscientiously to continue to find and absorb new information and technologies as they evolve
  • Communicate progress updates to key stakeholders 


  • Experience with action request and trouble ticket processes and systems, including Jira and Zendesk
  • Ability to define specific customer problems, recreate problem and escalate to developers with the appropriate information required for resolution
  • Strong problem analysis, isolation, and debugging skills
  • Experience developing and maintaining software in a Linux environment using C/C++ and Java
  • Experience developing and maintaining software for Android and iOS mobile platforms
  • Experience developing and maintaining web-based software in JavaScript
  • Solid understanding of software development processes, including testing and release management
  • Ability to engage with and contribute to multiple projects at the same time while managing  time efficiently
  • Excellent written and verbal communication skills in English
  • Availability to travel onsite every 2 months for a collaborative team meeting and co-working session


  • Experience with cloud-hosted environments, and with AWS Cloud in particular
  • Solid knowledge of blockchain models and cryptocurrency/NFT/DeFi technologies
  • Knowledge of and experience with computer networking and internetworking
  • Participation in open-source projects or code samples on GitHub and other forums

Arculus™, created by CompoSecure, provides businesses with scalable secure authentication solutions for their customers and consumers with cold storage for digital assets with our premium metal card technology on our exclusive Arculus Key™ Card. With a tap of the card to a mobile device, businesses can protect and authenticate their customers for financial transactions and consumers can gain access to their crypto and NFTS in seconds on our Arculus Wallet™ App with leading-edge, offline security. With a strong background in security hardware and financial payments from CompoSecure, Arculus is here to make secure authentication processes easy to protect customers and consumers.

This is an opportunity to work with the latest technology in the dynamic blockchain and cryptocurrency arenas. The environment is highly collaborative, and team members are very supportive of each other, bringing their extensive experience to bear to tackle significant technological challenges together. Each member of the Arculus team is dedicated to building the very best products and solutions for our customers. We have a passion for getting it right, and we are excited by a challenge.

The work is 100% remote and always will be! We have about six on-site strategy meetings every year which allow us to sync in-person, build relationships with colleagues and break down the barriers that come with having a remote-first environment. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Company: Gray Scalable

Website: Company's website

Skills: javac++defi

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