Web3 Figure Pay Support Specialist

About Figure At Figure, we’re on a mission to transform financial services through blockchain, bringing speed, efficiency, and savings to both consumers and institutions. Accomplishing this kind of transformation requires building really big things. And we understand that building big requires a creative, team-oriented, and supportive environment where everyone can do their absolute best work. The Figure Pay team is composed of incredibly driven, innovative, collaborative, and curious people who love architecting and building from scratch. Everyone at the company is encouraged to be an individual contributor but also a team collaborator. We value team members who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. This is an opportunity to work with a team of proven leaders who have already created billions of dollars in value in the Fintech space. Join us! Forbes America’s Best Startup Employers Forbes Top 50 Blockchain Companies Figure Series D Announcement About the Role We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In the support specialist role for the Figure Pay department, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to both our new and existing Figure Pay users. Your effective communication, task-driven problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. What You’ll Do Be the first point of contact and advocate for new and existing customers. Handle customer and third-party inquiries via omnichannel communication with exceptional customer service. Educate consumers on Figure and our Figure Pay product with knowledge and enthusiasm. Promote brand recognition and loyalty by ensuring unrivaled support to our merchants and consumers via phone, chat interactions, and email. Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience. Provide technical support and troubleshooting on a variety of potential issues. Participate in new training and licensing programs to expand the team’s capabilities Contribute to an exciting and vibrant office environment and team dynamic. Drive a culture of diversity and inclusion within the team Provide industry-leading support for card disputes. What We Look For 1+ years in a point of sale support and/or customer-facing role. 1+ years in banking or finance preferred BA/BS from an accredited university preferred Proven background in being a dependable and reliable team player. Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Successfully complete the required compliance training. A positive and problem-solving approach to customer service. Ability to instill trust and rapport with customers Process-driven organizational skills A quick and flexible learning style with the ability to navigate new technology platforms Benefits and Perks Competitive salary based on experience and skills Firm-wide performance-based bonuses Stock options Paid time off and vacation policy Comprehensive health, vision, dental insurance Company FSA, 401k, commuter benefits And much more to come! Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-EK1 #ZR