Lender Success Associate [Remote]

Job at Splash Financial


Full time


We got tired of seeing our friends and family struggle under the crushing weight of student loans. So in 2013, we did something about it. We made a marketplace filled with banks and credit unions looking to help student borrowers. We used that network to help people shut out of refinancing find a way in. And we did it all from a tiny office in Cleveland, OH. In other words: we built Splash Financial.

Today, we’ve become a national leader with over $6 billion in refi requests. We’re expanding into technologies like machine learning, and automated underwriting that helps us match consumers to great offers — right from their phone. And we’ve raised over $70 million from investors like DST Global, Citibank, Northwestern Mutual, DVP, CMFG Ventures and more. But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt.


Splash is remote-first, and proud of it. We spend our days creating ways to simplify financial products, then get them into the hands of people who need help. Right now, we’re focused on developing financial technologies that fundamentally change the way the industry lends. And before you ask: no, we’re not a crypto thing. And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like a $500 stipend to improve your home office (Giant monitor, anyone?). And although we’ve been around since 2013, we still love to think like a start-up — a place that empowers good people to do great things, fast. We’re friendly, folksy, and have Slack channels for both major league sports and minor league anime.

Also: we sometimes have free t-shirts.

About the Role:

Splash Financial is seeking a Lender Success associate to help manage our growing network of lender. This individual will play an important role, partnering with the Director as the point of contact for lenders. Effective candidates for this position will help increase lender engagement, maintain exceptional levels of service by responding to lender needs, questions and requests. This candidate should also be an analytical, tech-savvy communicator with the ability to build rapport with clients.

What you'll do at Splash:

  • Work with lenders to ensure requests are delivered in a timely manner
  • Understand lender concerns and address them appropriately, knowing when to seek out help from others
  • Develop good working relationships with internal departments including individuals from IT, Lending, Credit and/or Operations
  • Ensure that the owning departments is aware of any key deliverables and project milestones
  • Serve as a liaison internally and externally
  • Communicate client issues and requests to our developers/product teams and create solutions with them
  • Keep management up-to-date on any client risks, major changes and other important details
  • Cross-functional development with product, development, sales and other internal teams to further understand the entire client life cycle
  • Partnership with Director of Lender Success to develop additional skills/talents

What you'll bring to Splash:

  • Bachelor’s Degree plus 1+ year experience in lending or underwriting; in lieu of a Bachelor’s Degree, 5+ years of related experience
  • Demonstrates fundamental understanding of general banking and lending functions, loan structures and terminology
  • Self motivated, a great planner, exercises excellent judgment and handles challenges with positivity
  • Ability to build client relationships, manage multiple clients, and set expectations appropriately through clear, digestible communication
  • Strong organizational skills with an ability to prioritize tasks, make decisions and utilize resources with limited direction from the supervisor
  • Demonstrates clear oral and written communication and can communicate effectively cross-functionally


  • Comprehensive and affordable insurance benefits
  • Unlimited paid time off policy
  • 401(k) with company match
  • 8 paid company holidays
  • Home office stipend
  • Paid parental leave
  • Generous employee referral bonus

Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.

Company: Splash Financial

Website: Company's website

Skills: financeremotemanagement

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