Account Manager

About The Giving Block

The Giving Block, a Shift4 company, is the platform helping nonprofits fundraise more effectively from modern philanthropists. Pioneers of the "Crypto Philanthropy" movement, The Giving Block developed the leading solutions for cryptocurrency donations, taking crypto and NFT donations mainstream in the nonprofit sector. The Giving Block's team then developed a stock giving experience built to empower even more donors to give non-cash assets. When combined, The Giving Block's product suite empowers more donors than ever to give assets to their favorite causes. Today, thousands of nonprofits are using The Giving Block to fundraise from modern philanthropists.

TGB ACCOUNT MANAGER

JOB SUMMARY

Our Account Managers deliver personalized relationship management to drive client success and retention to the over 2,000 leading nonprofit organizations worldwide that use The Giving Block to power their crypto, stock, DAF and digital fundraising.

JOB RESPONSIBILITIES

Essential functions

• Deliver personalized account management and client success services to deepen relationships and drive positive nonprofit client satisfaction.
• Ensure nonprofit clients are set up for fundraising success across their website and mobile page experiences.
• Educate clients on how to get the most out of their The Giving Block subscription and support them in kicking off their fundraising journey.
• Ensure high client retention, maximizing paid renewals and identifying upsell opportunities.

Competencies

• Strong experience managing nonprofit client relationships with a deep understanding of nonprofit sector
• Proven ability to manage a large portfolio of clients
• Excellent communication and presentation skills
• Confident problem-solver
• Proactive self-starter

JOB QUALIFICATIONS

• Ability to work independently and as part of a team
• Proficiency in CRM software, HubSpot experience a plus
• Ability to flexibly adapt to changing priorities and deadlines

Preferred Experience

• 1-3 years in direct experience with account management
• Familiarity with Client Lifecycle and especially with client retention
• Strong Customer Service Background