Associate Director Customer Engagement

About AKASA

Our mission is to enable human health.  AKASA is the leading developer of AI for healthcare operations. Founded in 2019, AKASA has raised $85M in funding and has grown to more than 200 employees.  

Our founding team includes Silicon Valley leaders who have founded or been founding team members of multiple companies with successful exits. Our investors include Andreessen Horowitz, BOND, and Costanoa Ventures, among others. Recognized in 2021 among Top 150 “Most Innovative Digital Health Startups” by CB Insights, Top 75 “Best Places to Work” by Modern Healthcare, Certified as a “Great Place to Work” two years in a row, and ranked #34 of Top 100 Healthcare Companies in 2021 by The Healthcare Technology Report. Learn more at www.AKASA.com.  

We are building the future of healthcare with AI.  Everyone is welcome — as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.  

Join us.  

About The Role

As a remote Customer Engagement lead, you will report to the Director of Customer Engagement and lead cross-functional projects by facilitating the design, development, integration, testing, and delivery of our product to customers.

You’ll be an instrumental member of our dynamic, mission-driven team, acting as a servant leader to close gaps in software, product, and customer experience. You will solve exciting problems every day as you drive continuous improvement in how your teams work and what they deliver, always staying a step ahead on risks and opportunities.

This is a client-facing role with minimal travel.

AKASA is based in South San Francisco. As a company, we embraced remote work before COVID-19. We consider ourselves experts in working collaboratively wherever our team members reside.

What You'll Do

• Lead deployment implementation teams (pods) to drive the definition and execution of features and products
• Manage 6 - 8 projects concurrently
• Execute and complete project plans, identify and monitor issues, track risks and dependencies and ensure project plans are up to date at all times. Track and remove barriers to progress
• Track progress and prepare status reports on a regular basis to the client and internal project team
• Demonstrate flexibility and creative problem-solving to deliver to clients
• Coordinate customer communications, prepare for external and internal project meetings, and run data to support project updates
• Occasional travel as needed

Skills & Qualifications

• Bachelor's Degree and/or relevant experience
• 5+ years of experience leading software development projects. Ideal candidates have experience at scrappy, fast-moving startups as well as more established companies operating at scale.
• Healthcare - revenue cycle experience
• Expertise in technical implementations
• Must have client-facing experience in an enterprise software and professional services or consulting environment
• Project management experience that includes managing cross-functional teams, designing and executing timelines, and managing individuals
• Familiarity with agile methodologies
• Strong written and verbal communication skills
• Ability to identify options and suggest solutions to solve problems
• Excellent organizational skills and the ability to conscientiously manage and follow up on multiple concurrent workstreams on tight deadlines.
• Proficiency with technical concepts and an ability to learn technical concepts quickly
• Experience with JIRA, Confluence, and other project management tools
• PMP Certification is a plus

What We Offer

• Unlimited paid time off (PTO)
• Expansive coverage for health, dental, and vision
• Employer contribution to Health Savings Accounts (HSA)
• Generous parent leave policy
• Full employee coverage for life insurance
• Company-paid holidays
• 401(K) plan

Compensation

• Based on market data and other factors, the salary range for this position is $100,000-$130,000 + Equity. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.