Web3 Disputes Analyst (P2P) - CIS region

Responsibilities

• As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
• Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
• Create a culture and processes which achieve the business goals and objectives with regard to the customer service
• Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
• Act as the Voice of the Customer across the organization
• Identify and provide feedback through 1:1s, effective use of personal development plans, and provision of coaching & development opportunities
• Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
• Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Rrequirements

• Proven customer-facing experience or experience as a customer service representative
• Added advantage for applicants with experience in finance, fraud, or risk industry
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skills and a good listener
• Ability to multitask, prioritize, and control time effectively
• Knowledge of blockchain, crypto, and P2P payments is a big plus
• Fluency in English as well as one of the following: Georgian, Armenian and/or Uzbek
• Willing to work weekends and irregular hours
• A Binance P2P user

Working at Binance

•Do something meaningful; Be a part of the future of financial technology and the no.1 company in the industry

•Fast moving, challenging and unique business problems

•International work environment and flat organization

•Great career development opportunities in a growing company

•Possibility for relocation and international transfers mid-career

•Competitive salary

•Flexible working hours, Casual work attire