About the job

Company Description

At Afterpay, our mission is to power an economy in which everyone can win. We empower customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. We do this by connecting more than 122,000 retailers across the globe with over 19 million active customers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing. And as a part of Block, Inc., (NYSE: SQ), we’re united by our shared purpose of economic empowerment. Ready to shape an economy in which everyone wins?

Job Description

We are a team of data analysts that partner closely with engineering and Operations to track and analyze our customers interactions and performance with our customer service team. We dive into the data to deliver material outcomes to our revenue. We are looking for a data analyst who has a natural ability to see trends and a curiosity to look for the drivers. This is a great opportunity for a newer Data Analyst to dive into and learn best practice in Data Analytics.

You Will

• Work closely with the Operations leads to understand their business insights needs
• Design and conduct analyses and reports to provide insights at scale that support growth and profitability strategies
• Develop a formalised process to identify, analyse, and interpret trends or patterns in complex data sets, empower informed decision making for stakeholders
• Improve the efficiency of the Operations team through targeted training based on performance and assist workforce management
• Isolate, identify and communicate data issues and own data quality for the analyses and reports produced

Qualifications

• Quantitative background in statistics, mathematics, computer science, business/commerce or related disciplines
• A background in a either Python or SQL would be favourable
• Strong problem solving and analytics skills
• Excellent verbal and written English communication skills
• Some experience with a data visualisation tool (e.g. Tableau, Looker) is a plus
• Experience with large data sets and distributed computing (Hive/Hadoop) is a plus

Additional InformationWe’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.PerksWe want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.