Web3 Product Operations

Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world-class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide.

The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.

Alchemy recently raised a Series C1 at a $10.2B valuation led by Lightspeed and Silver Lake. Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations.

Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.

The Role

In Product Operations at Alchemy, you will be pushing the entire blockchain industry forward by streamlining product feedback across our org by working closely with developers and ensuring they have an amazing experience. You will collect and aggregate product feedback, share learnings with the entire team, and help inform our roadmap. You will work closely with Alchemy's customers to ensure a great user experience, keeping them in the loop and helping them learn about new features / products.

In a nutshell, this role is meant for someone who is looking to work cross-functionally across multiple sides of the business, with the main focus on consolidating feedback across our customer base and ensuring they have an amazing experience.

Responsibilities

• Collect and organize product feedback across our entire customer base
• Help decide and manage the tools and processes that collect this feedback
• Help streamline intelligence as a whole between our customers and Product/Engineering orgs
• Be the voice of the customers
• Perform analysis reports on qualitative and quantitative data + present to team
• Inform product strategy and roadmap prioritization based on customer feedback
• Communicate out new features + API changes to our entire customer base
• Interact with customers to solve their needs
• Work closely with support, sales, and marketing to create a stellar customer experience

What we're looking for

• Knowledge and passion for the crypto/blockchain industry
• Self-starter attitude and the ability to execute new ideas with autonomy
• Ability to stay organized with large amounts of data
• Excellent listening, verbal and written communication skills
• Capable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services
• Experience managing numerous requests and time demands concurrently
• Be able to work in a quickly changing environment